At KemisJewel, we take pride in the craftsmanship and quality of our jewelry. If you are not fully satisfied with your purchase, we offer a return and refund policy under the following terms:
Eligibility for Returns
- Returns must be requested within 3 days of receiving your order.
- The item must be unused, unworn, and in its original condition with all protective packaging, tags, certificates, and accessories included.
- Personalized, custom-made, and engraved pieces are non-refundable unless they arrive damaged or defective.
- Returns that do not meet these conditions may be subject to partial refunds or rejection.
Return Process
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Initiate a Return: Contact our customer service at
kemisjewelcustomerservice@gmail.com
with your order number and reason for return.
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Packaging Requirement: Items must be returned in the original packaging, including all protective materials. Failure to return in the same condition may result in a restocking fee or a reduced refund amount.
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Shipping the Return: Customers are responsible for return shipping costs. We recommend using an insured, trackable shipping method to ensure the safe return of the item.
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Inspection & Approval: Once received, our quality control team will inspect the item. If approved, your refund will be processed within 12 business days.
Refund Details
- Original shipping fees are non-refundable.
- The refund will be issued to the original payment method, minus any applicable fees for missing packaging, damage, or non-compliance with return conditions.
- If the return is due to an error on our part or a defective item, we will cover the return shipping costs and issue a full refund.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for your desired piece.
Non-Returnable Items
- Personalized, engraved, and custom-made jewelry.
- Items marked as “Final Sale” at the time of purchase.
- Items that show signs of wear, alteration, or damage beyond the original condition.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 2 days of delivery with photos of the item and packaging. We will arrange for a replacement or refund at no additional cost to you.
For any questions regarding our refund policy, please reach out to us via
kemisjewelcustomerservice@gmail.com.