Who we are
KemisJewel is responsible for the personal information described in this notice. For privacy questions or requests, contact contact@kemisjewel.co.uk.
Information we collect
We collect the information needed to run the store and provide our services. This can include your name, email address, username, delivery address, telephone number, account details, order details and communications with us.
We use essential technical information, such as session, basket and security cookies, to keep the website functioning securely. We do not store your full payment-card details: payment-card entry and processing take place through Stripe’s secure checkout service.
If you had an account on our previous store, we may also hold the account-identity information lawfully migrated from that store so that you can continue to access your account.
Why we use information
- to create and secure customer accounts;
- to process, deliver and support orders;
- to handle returns, refunds and customer-service requests;
- to prevent fraud, protect the website and maintain security; and
- to meet legal, accounting and record-keeping obligations.
We use information where it is necessary to perform a contract with you, meet a legal obligation, protect our legitimate business and security interests, or where you have given consent where consent is required.
Sharing information
We share information only where necessary with service providers that help us operate the store, such as payment processing, hosting, media storage, email and technical-support providers. Those providers may process information only to provide their services or to meet their own legal obligations.
Retention
We keep information for as long as it is needed for the purpose for which it was collected, including account administration, customer support, fraud prevention and any applicable legal or accounting record-keeping period. We then delete or anonymise it securely where appropriate.
Your rights
Depending on the circumstances, you may ask for access to, correction of, deletion of or restriction of your personal information, or object to certain processing. You may also ask for a portable copy of information you provided to us. To make a request, email contact@kemisjewel.co.uk.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.
Changes to this notice
We may update this notice when our services or legal obligations change. The current version will always be available on this page.